Overview
Use this page to request help with privacy choices, communication preferences, SMS opt out support, email unsubscribe support, access requests, correction requests, or deletion requests.
Requests you can make
- Request a copy of certain information Joynity has about you.
- Ask Joynity to correct inaccurate contact details or account information.
- Ask Joynity to delete information where legally and operationally possible.
- Ask Joynity to update SMS or email communication preferences.
- Ask for help if STOP, HELP, unsubscribe, or form preferences did not work as expected.
How to submit a request
Email privacy@joynity.app with your name, email address, phone number if relevant, the service involved, and the request you want Joynity to review.
Identity verification
Joynity may need to verify your identity before completing a request. Do not send passwords, full Social Security numbers, full payment card numbers, or unnecessary sensitive information.
Limits
Some requests may be limited by legal obligations, security needs, active service relationships, billing records, tax records, fraud prevention, dispute handling, contractual obligations, operational records, or backup retention.
SMS opt out help
For SMS messages, reply STOP where supported. If that does not work, email support@joynity.app with the mobile number and the message type.
Email unsubscribe help
Use the unsubscribe link in marketing emails where available. You can also contact Joynity for help updating your email preferences.