Legal Center

Legal Center

Understand our services, your choices, and where to turn for help.

Policy date: July 4, 2026

Clear information, all in one place.

Find the policies that explain how Joynity services work, how information is handled, and how to get help. Choose a topic below to read the full policy.

These policies cover Joynity and its connected divisions: Joynity Labs, Joynity Protect, Joynity Care, Joynity Moments, and Powered by Joynity. BatteryOps is a Joynity Labs system with a Powered by Joynity licensing path.

Privacy and your choices

Privacy Policy

How we collect, use, share, and protect information.

Read more Cookie Policy

Cookies, similar technologies, and your browser choices.

Read more Data and Communication Requests

Ask about your information or update communication preferences.

Read more Accessibility Statement

Our approach to accessibility and how to ask for help.

Using Joynity services

Terms of Use

The terms that apply to our websites and services.

Read more Acceptable Use

Guidelines for respectful, authorized use.

Read more Refunds and Cancellations

Payments, deposits, cancellations, and refund requests.

Read more Support Policy

Ways to get help and what support includes.

Read more Security and Data Handling

Our approach to handling information and shared responsibilities.

Read more Service Disclaimer

Service limits and important boundaries.

Messages and shared memories

Text Messaging Terms

Text message consent, rates, STOP, and HELP.

Read more Email Consent Policy

Service emails, marketing emails, and unsubscribe choices.

Read more BatteryOps Messaging Terms

Operational alerts and messaging choices for BatteryOps.

Read more Memory Submission Terms

Permissions, family review, and use of submitted content.

Questions and support

Frequently Asked Questions

A starting point for common questions about Joynity.

Read more Contact Joynity

Find the right email address for your question.