Overview
This Refund and Cancellation Policy explains how Joynity handles payments, deposits, cancellations, subscriptions, support plans, project work, licensing, digital products, and physical products.
Consultation fees
Paid consultation fees are generally non refundable once the consultation has occurred. If you need to reschedule, contact Joynity as soon as possible.
Project deposits
Project deposits may be required to reserve time, begin discovery, start design, prepare systems, or purchase approved tools. Deposits are generally non refundable once work has started unless the signed agreement says otherwise.
Project payments
Project payments are tied to approved work, milestones, setup, configuration, design, development, documentation, support, or delivery. Refunds are not generally provided for completed work, delivered materials, used service time, approved milestones, or client approved deliverables.
Recurring services
Recurring support plans, monitoring plans, care coordination plans, subscriptions, retainers, or other ongoing services may be canceled according to the notice period in the signed agreement or subscription terms. Cancellation stops future billing after the required notice period, but it does not automatically refund prior charges.
BatteryOps and Powered by Joynity licensing
BatteryOps licensing, Powered by Joynity packages, setup fees, onboarding fees, kiosk support, custom configuration, reporting setup, and partner implementation work may have separate cancellation and payment terms. Those terms should be listed in the applicable agreement, invoice, or licensing document.
Physical products
Physical products, printed materials, books, kits, or shipped items may have separate return rules. Custom printed, personalized, or made to order items may not be eligible for return unless they arrive damaged or are incorrectly produced due to Joynity error.
Digital products and downloads
Digital products, templates, documents, dashboards, automation packages, portal assets, or downloadable materials are generally non refundable once delivered or accessed unless the product page or agreement says otherwise.
Missed appointments
Missed appointments, late cancellations, or no shows may result in fees or forfeited time depending on the service agreement or booking terms.
How to request a cancellation or refund review
Send the request to hello@joynity.app with your name, service, invoice number if available, reason for the request, and preferred contact method.